Freelance Email Support Specialist
Description
I'm looking for an experienced Freelance Email Support Specialist to handle customer communications and resolve queries professionally and efficiently.
What you'll do: • Respond to emails, customer queries, and support tickets with speed and accuracy • Handle complaints, troubleshoot issues, and resolve problems such as returns, refunds, and technical queries • Log, track, and manage all customer interactions using support tools, ensuring accurate documentation • Provide product or service information, troubleshooting guides, and contribute to internal FAQ documentation • Identify and escalate complex or technical issues to higher-level support or management • Spot recurring issues and report trends to improve overall service and product quality
If you're organised, detail-oriented, and experienced in email support, send me a proposal!
Budget: EUR 25/hour
Proposals: 39 freelancers have applied
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