Lead Support Engineer (L4)

About Hudson Valley IT Services, LLC Hudson Valley IT Services, LLC is a U.S.-based Managed Services Provider delivering comprehensive IT support, cybersecurity, and infrastructure solutions to business clients throughout New York, New Jersey, and Pennsylvania. We combine U.S.-based onsite capabilities with a highly skilled international remote team. Our client portfolio spans healthcare, manufacturing, local government, and professional services, supported by advanced monitoring and management, layered security, business continuity, Microsoft 365/Azure, and compliance services. We’re seeking an experienced Level 4 Lead Remote Support Engineer to join our Polish remote team, providing expert technical support to a U.S.-based client base. You will work within a structured escalation path, resolving advanced technical issues, mentoring junior staff, and contributing to infrastructure projects. You will: Operate both independently and collaboratively within our escalation framework. Apply deep knowledge of systems, networking, cloud services, and security to resolve advanced incidents. Communicate clearly and professionally in native-level English with both technical and non-technical audiences. Thrive in a fast-paced, service-focused environment. Professional references may be requested and a background check may be required. Contract: B2B (Poland), fully remote; predictable shift 14:00–23:00 CEST (CET in winter) . Overtime: 1.5× rate for pre‑approved hours worked on Polish bank holidays and for hours above 40 per week . On‑call: Billable per policy when engaged. Working environment: established MSP workflows, U.S. client base, strong documentation culture and peer support.