Key Accounts Manager (Centurion)

Description This role is where strategy meets execution, data meets creativity, and every click counts. If you thrive in a fast-paced digital environment and know your way around both B2B and B2C platforms, you might just be the one we’ve been searching for. What You’ll Be Doing E-commerce Strategy, Sales & Growth Develop and execute a robust e-commerce strategy aligned to business growth and brand ambitions Identify and unlock new digital channels and opportunities to expand market reach Align online pricing, campaigns, and promotions with broader sales and marketing strategies Drive omni-channel integration for a seamless online and in-store experience Own commercial plans and sales targets across e-commerce partners Manage both B2B and B2C platforms across local and international markets Negotiate commercial agreements, pricing structures, and promotional terms Leverage SEO tools and techniques to boost visibility and performance Collaborate with Finance on pricing optimisation and costing Utilise data integration tools (including APIs) to extract and manage platform data Platform & Product Management Maintain accurate and compelling product listings across all platforms Ensure alignment of product content with brand standards (descriptions, imagery, pricing, stock) Coordinate online promotions, bundles, and product launches Ensure smooth backend functionality, ERP integration, and stock visibility Monitor category performance and implement corrective actions where needed Digital Marketing & Customer Experience Partner with Marketing to execute digital campaigns, email marketing, and social media initiatives Support influencer and affiliate campaigns to drive engagement and conversion Optimise the customer journey with best-in-class UX/UI and navigation Manage CRM platforms to enhance customer retention and loyalty Ensure consistent brand tone, storytelling, and visual identity across all channels Customer Service & Relationship Management Oversee prompt, professional handling of customer queries and returns Coordinate order fulfilment, delivery tracking, and post-sale support with Logistics Maintain high service levels through collaboration with support teams Build and nurture strong relationships with platform partners and stakeholders Analytics, Reporting & Insights Compile and present regular performance reports (daily, weekly, monthly) Monitor key metrics via Google Analytics, Looker Studio, and BI tools Analyse sales and traffic data to identify trends, risks, and opportunities Provide actionable insights to optimise product and category performance Maintain omni-channel dashboards and scorecards Budget, Pricing & Campaign Execution Support the development and management of e-commerce budgets Track ROI on campaigns, promotions, and paid media Work with Marketing and Finance on rate cards and promotional spend Maintain budget reconciliations across campaigns and platforms Collaboration & Continuous Improvement Work cross-functionally with