Claims Product Training Consultant

WHAT WILL YOU DO? Design and deliver targeted training that strengthens product and technical claims capability. Equipping claims handlers and claims support teams to manage claims confidently and consistently, contributing to improved service quality and customer satisfaction. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Develop and deliver product and claims focused training programmes tailored to various learner groups Translate complex insurance and claims concepts into practical, easy to understand learning materials Facilitate training sessions, both in person and virtual, to enhance technical proficiency and service delivery Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with business needs Evaluate the effectiveness of training interventions and recommend improvements Support regulatory compliance by ensuring training reflects the latest industry standards and governance re-quirements Provide ongoing coaching and guidance to claims teams and claims support employees Stay updated on product changes, market trends, and claims process enhancements to ensure training content remains current QUALIFICATIONS AND EXPERIENCE Bachelor’s degree in business administration, Education, Insurance, Risk Management, Law or a related field Relevant professional certifications such as FAIS (Finan-cial Advisory and Intermediary Services) accreditation, RE5 (Regulatory Examination) or a Certificate in Short-Term Insurance (e.g. from the Insurance institute of South Africa

• IISA) Additional qualifications in adult education or training (e.g. ETDP SETA certification) Minimum of 5 years’ experience in the Short-term Insur-ance Industry, with at least 3 years in claims -related role e.g. claims assessor, handler, or supervisor) KNOWLEDGE AND SKILLS Detail orientation Understanding the claims value chain Client engagement and facilitation skills Advanced computer skills and proficiency in training tools and platforms (e.g. LMS like MWS, Microsoft team, or Articulate Storyline) PERSONAL ATTRIBUTES Deciding and initiating action Client Service Orientation Teamwork and support Building relationships Communication Flexibility and adaptability Cultivates innovation Performing under pressure Analytical thinking to assess training needs and measure ROI Presenting and communicating information to business stakeholders