VIP Manager
Description
VIP Manager (iGaming)
Responsibilities
— Manage a portfolio of VIP clients following established scripts and guidelines. — Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs. — Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses). — Control bonus issuance and ensure compliance with terms & conditions. — Collect and analyze client feedback. — Handle escalations (payments / verification / risk / support). — Prepare basic reports as required.
Requirements — 1.5–2+ years of experience in iGaming / online casino. — Proven experience handling client objections. — Strong understanding of VIP customer service and communication. — High level of responsibility and attention to detail. — стрессоустойчивость, гибкость и адаптивность. — Excellent communication skills. — Ability to multitask XXXX XXXX in a fast-paced environment. — Team player mindset. — Results-driven with understanding of key KPIs.
Languages — English: B2+ — Uzbek: C1
Nice to Have — Experience working with iGaming B2B CRM systems.
Working Conditions — Remote work. — Flexible start of the working day.
Skills
Want AI to find more roles like this?
Upload your CV once. Get matched to relevant assignments automatically.