Business Intelligence Analyst - Collections

About the role The South African entity is recruiting a Business Intelligence Analyst to maximize collection success rates through optimizing DebiCheck, tracking strategies, pay-day management and ultimately reducing costs and ensuring full compliance with applicable regulations. The ideal candidate will be flexible, well-organized, and confident in leading complex discussions at a management level, while also being hands-on and ready to get the job done. We’re a business that values team players who aren’t afraid to dive in and get involved. A positive attitude, a spirit of adventure, and a good sense of humour will go a long way. Responsibilities Manage and oversee the day-day functioning and performance of debit order collections, ensure correct authentication flows and monitor performance to identify improvement areas Design and test collection tracking and pay-day strategies and adjust accordingly Identify and reduce inefficiencies and transaction costs Ensure compliance with PASA/DebiCheck processes and all applicable rules, directives and regulatory requirements. Ability to work with cross functional teams i.e. Data, Credit Risk, IT, and SA operational and finance departments to continuously improve on collections performance and business objectives. Identify, define, Recommend and implement improvements to tools, processes and systems. Requirements Relevant tertiary qualification. 5+ years in debit order collections/payments, preferably in an unsecured lending environment. Demonstrate proven understanding of DebiCheck, RM payments and SA Banking and Payment systems and infrastructure. Working knowledge of the National Credit Act, Financial Intelligence Centre Act and Protection of Personal Information Act. Proven track record of optimizing payment success via testing and strategy. Technical

• strong SQL skills, proficiency in reporting tools, experience with payment APIs and file formats, basic Python and exposure to agile environments and testing tools (JIRA). Great communicator, written and verbal. Organized and Energetic. Be a bastion of the business’s values: Dignity, Unity, Simplicity and Trust.