Helpdesk Representative

Responsibilities Communicate courteously with customers by phone calls, emails, online and social media. Assist customers to facilitate their choices and purchases of freshly processed products. Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback. Provide pricing and delivery information to customers. Requirements Minimum of B.SC / HND certification in a relevant field Working knowledge of customer service principles & practices Willingness to work on a shift basis and weekends.