Fuel Control System (FCS) Technical Support Officer

Job Description Are you tech-savvy, analytical, and passionate about solving problems? We are looking for a proactive FCS Technical Support Officer to provide exceptional technical assistance to our Fuel Control Systems (FCS) clients. If you enjoy diagnosing hardware/software issues, supporting customers, and working with cross-functional teams to deliver seamless solutions, this role is for you. Role Overview As the Technical Support Officer, you will serve as the first point of contact for all FCS-related technical matters. You will troubleshoot system issues, onboard new clients, configure hardware, and analyze performance metrics to ensure client success and satisfaction. You will collaborate closely with the Research & Development, Implementation, Recovery & Control, and Customer Support teams to resolve advanced technical challenges and optimize operations. Key Responsibilities Diagnose and resolve software and hardware issues Onboard new clients and manage account setup Configure hardware and resolve communication issues between systems Provide real-time support via phone, email, chat, and remote desktop tools (e.g., TeamViewer) Escalate complex technical issues to appropriate internal teams Prepare and share theft analysis, health check, and performance reports Monitor unit/client success rates and recommend improvements Maintain accurate documentation of issues and resolutions Ensure all tickets are properly logged and resolved within agreed timelines Provide guidance and training to clients on platform features. Key Performance Indicators Client issue resolution rate Client retention and discontinuation prevention Quality and accuracy of technical reports Effectiveness of troubleshooting techniques Operational gap closure and system optimization. Requirements B.Sc Degree in Electrical / Electronics Engineering, IT, Computer Engineering, or related fields Minimum of 1 year experience in Technical Support Strong understanding of electronics, computer systems, and software platforms Proficiency in Excel and Google Sheets Familiarity with remote desktop applications (e.g., TeamViewer) Strong analytical and problem-solving skills Excellent communication skills High level of accuracy, organization, and attention to detail.