Floor Supervisor - Retail

Job Summary The Floor Supervisor is responsible for overseeing daily store floor operations, ensuring excellent customer service, maintaining visual merchandising standards, and supporting sales performance. The role requires strong leadership, operational efficiency, and the ability to manage staff and customer interactions in a fast-paced retail environment. Key Responsibilities Store Operations Management: Supervise day-to-day activities on the sales floor Ensure store opening and closing procedures are properly executed Monitor stock levels and coordinate replenishment with inventory teams Ensure compliance with company policies, procedures, and health & safety standards Sales & Customer Experience: Drive sales performance by supporting and motivating the sales team Ensure exceptional customer service and handle escalated customer concerns Monitor customer flow and optimize staff deployment accordingly Team Supervision & Leadership: Lead, coach, and supervise sales associates to meet targets Conduct on-the-job training and provide continuous feedback Support performance management and discipline where required Visual Merchandising: Ensure products are well displayed in line with brand guidelines Maintain cleanliness, organization, and overall store presentation Support promotional activities and in-store campaigns Reporting & Administration: Track daily sales and prepare basic operational reports Assist in scheduling staff shifts and attendance monitoring Report operational issues to the Store Manager promptly Key Requirements Bachelor’s degree or equivalent experience 3–4 years retail experience, with at least 1 year in a supervisory role Strong leadership and team management skills Good understanding of retail operations and sales techniques Excellent communication and interpersonal skills Ability to work flexible hours, including weekends and holidays Core Competencies: Customer Focus Leadership & Teamwork Sales Drive & Results Orientation Problem-Solving Attention to Detail Time Management.