Customer Service Representative

County Cargo is seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Representative. If you enjoy helping people, working with data, and engaging on digital platforms, we’d love to hear from you. Key Responsibilities Respond to customer inquiries and resolve issues via email, phone, and in person Deliver a consistently excellent customer experience Maintain accurate customer records and prepare reports for management Create engaging and informative social media content Build strong relationships with customers to encourage repeat business Provide general administrative support as needed Proactively reconnect with inactive customers to re-engage them with our services Requirements 1–2 years of customer service or related experience Strong organizational and communication skills Comfortable working with both data and digital platforms Proficiency in Microsoft Word and Excel Flexibility to work weekends, holidays, or varying shifts when required Comfortable using internet-based tools and platforms Punctual, dependable, and proactive Willingness to take on additional responsibilities as needed Key Skills & Qualifications Proficiency in Google Sheets and Microsoft Excel (data entry, formatting, and analysis) Strong understanding of social media concepts (content handling, engagement, and trends) Ability to multitask, pay attention to detail, and deliver accurate work A willingness to learn quickly and adapt in a fast-paced environment Location Preference Preferred candidates in Lagos should reside in Oshodi or nearby areas Application Requirement As part of your application, please include a 1-minute introduction video telling us about yourself, your experience, and why you’d be a great fit for County Cargo. Why Join County Cargo? At County Cargo, we value teamwork, reliability, and a commitment to excellent service. Join us and be part of a supportive environment where your contributions make a real difference.