Quality Assurance Trainer

Key Responsibilities: Train teams on communication and conflict management Deliver training on negotiation and closing techniques Guide teams on call handling and objection management Ensure understanding of legal and regulatory compliance Promote ethics, judgement, and integrity in operations Coach on personal branding and business etiquette Strengthen organisation and time management skills Key Requirements: Bachelor’s degree in a relevant field At least 2 years’ experience in training Strong understanding of the loan recovery/collections industry