Faulu - Business Growth and Development Manager

Job Description Working closely with the Area Manager, formulates and implements the overall business strategy for the branch while assessing the business opportunities to grow quality portfolio. Drive digital and agency banking adoption and bancassurance, through client acquisition, retention and strong relationship management. Manage the branch and offer leadership to staff, remote sales team and sales consultant in formulation and implementation of business growth and development strategies at the branch. The job holder is expected to aggressively drive the branch’s growth and profitability targets by identifying, developing and maintaining profitable relationships with customers. KEY TASKS Business Growth & Development Relationship Management, customer service & retention Branch strategic alignment Leadership & People Management-Growth, retention and development of motivated and high performing teams Risk & Compliance Brand visibility & Marketing Branch Operations Cost Management KEY RESPONSIBILITIES Branch Strategic Alignment Develop and implementing branch business initiatives and turnaround strategy in line with Faulu business strategies for performance of branch growth and profitability Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships and stakeholders Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures while Developing business opportunities in line with the Bank’s long-term strategy and annual business plans and Always keep up with changing customer needs, competitors to ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs Responsible for growth quality Branch’s Business portfolio; Assets and Liabilities to constantly achieve income, quality and portfolio growth targets Responsible for customer growth and retention through quality client recruitment, onboarding, cross selling of products and excellent customer relationship management in alignment with bank’s targets and monitor business’s Brand visibility & Marketing Adopt strategic marketing by always developing a competitive advantage into the dynamic marketplace and leveraging on Faulu’s distinctive capabilities to drive value. Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities Liaising with the business unit leaders, Marketing and Products development team, to review existing products for fit and alignment with changing customer needs, to recommend improvement or changes as at when necessary Strategically position Faulu as a Trader’s Bank through