Business Development Officer

Job Summary To drive revenue growth, improve customer traffic, build strategic partnerships, and support operational efficiency for Rivervale Cafeteria. The role is hands-on and works closely with kitchen and service staff to increase sales, expand market reach, and strengthen the cafeteria’s overall capacity. Key Responsibilities Revenue Growth & Customer Traffic Develop and implement simple monthly growth plans. Increase daily sales through promotions, meal combos, and upselling strategies. Identify peak and off-peak trends and implement strategies to boost low-sales periods. Monitor daily sales and recommend improvement actions. Market & Business Expansion Identify any outside catering opportunities. Together with the head chef, manage the team during outside catering activities. Build relationships with nearby businesses and institutions. Foster excellent delivery partnerships (Glovo, Bolt, etc.). Conduct simple competitor analysis within Eldoret. Team Leadership & Performance Management Guide cafeteria staff on customer engagement and upselling. Set basic daily/weekly sales targets for the unit. Coach staff on customer service excellence. Support supervisors in improving service efficiency and speed. Foster accountability and teamwork culture. Capacity Building & Operational Support Identify skills gaps in service and kitchen coordination. Work with kitchen team to improve menu planning based on demand. Support implementation of SOPs to improve consistency and scalability. Reporting & Planning Track weekly and monthly sales performance. Prepare short monthly growth reports. Recommend new products based on customer feedback. Branding & Menu Coordination Coordinate marketing initiatives, promotional campaigns, and themed offers to increase customer traffic and sales. Ensure brand consistency across customer experience, marketing materials, and menu presentation. Collaborate with the Head Chef to develop, update, and approve menu content in line with business objectives. Oversee the design and production of menus and catering materials (including allergen cards, buffet cards, and signage) for both print and digital platforms. Manage menu updates and promotional content across social media and other digital channels. Qualifications & Experience Diploma or Degree in Business, Marketing, Hospitality, or related field. 2–4 years’ experience in hospitality, retail, or small business growth. Experience working in fast-paced service environments. Basic financial and reporting skills. Key Competencies Practical problem-solving Strong interpersonal skills Commercial mindset Leadership and coaching ability Initiative and proactiveness Results-oriented