Assistant Manager – Training and Agency Services Operations

KEY PRIMARY RESPONSIBILITIES Design and deliver structured learning programs for Individual Life sales channels, including: Soft skills (sales effectiveness, customer experience, negotiation, customer experience, productivity, leadership). Product training (Wealth Builder, Endowment, Risk, Pension, solutions). Compliance and regulatory training. Lead onboarding training for new Financial Advisors. Implement Training of Trainers (ToT) programs for regional sales leadership. Partner with Sales Leadership to align training interventions with performance gaps. Compliance & regulatory updates Leadership development for Sales Managers ACADEMIC QUALIFICATIONS Bachelor’s Degree in Business, HR, Education, IT, or related field. Experience with Learning Management Systems (LMS) is mandatory. Demonstrated experience in data analytics and reporting. JOB SKILLS AND REQUIREMENTS Strong instructional design and facilitation capability. Excellent presentation, coaching, and mentoring skills. Strong leadership and supervisory skills. Strong analytical and reporting capability. Advanced Microsoft Office and LMS proficiency. High attention to detail and regulatory awareness. Strong organizational and time management skills. Ability to manage multiple priorities in a fast-paced environment. Ability to handle confidential information with integrity. PROFESSIONAL QUALIFICATIONS Professional progress in ACII / IIK / LOMA / LIMRA or equivalent. EXPERIENCE Minimum 7–8 years’ relevant experience. At least 3 years in Learning & Development within insurance or financial services. Prior experience supervising staff at a junior management level. Experience in Intermediary / Agency Administration is highly desirable.