IT Support Engineer

Executive Summary IT Professional with a background in Networking and Security Technology. Skilled in IT support, network configuration, penetration testing, and infrastructure management. Proven ability to troubleshoot and optimize systems, with hands-on experience in consulting and helpdesk support. Skills IT Support & Troubleshooting Network Configuration & Administration Firewall & Security Testing Cybersecurity & SSL Management Hardware & Software Maintenance Cloud & Data Backup Solutions IT Infrastructure & Systems Management Technical Communication & Collaboration Hands-on troubleshooting Infrastructure Planning & Deployment Adaptability & Problem-Solving IT Support Engineer Provided Level 1 and Level 2 IT support for servers, desktops, laptops, tablets, and peripheral devices, troubleshooting hardware, software, and network-related issues to ensure minimal downtime and operational continuity. Administered and maintained servers, including system monitoring, routine maintenance, and support for backup and recovery operations to ensure system availability and reliability. Managed Active Directory services, including user account administration, access control, group policy management, and file-sharing permissions. Administered FortiGate firewall, including firewall policy configuration, VPN access management, security log monitoring, and response to abnormal or network activities. Managed enterprise network infrastructure, including switch configuration, port assignments, VLAN implementation, and Aruba Layer 3 deployments while troubleshooting connectivity and performance issues. Monitored network and system performance, performed preventive maintenance, and implemented improvements to enhance infrastructure stability and efficiency. Conducted vulnerability assessments and firewall security reviews for audit compliance, identifying risks and recommending remediation measures. Implemented and managed SSL/TLS certificates to secure company domains and communication channels. Administered NAS-based data backup and recovery processes to ensure data integrity and business continuity. Provided hardware support, including diagnosis and repair of laptops, PCs, and tablets, as well as hardware upgrades and component replacement. Managed end-user device management and configuration, including desktops, laptops, tablets, and peripheral devices, ensuring proper system deployment, connectivity, and performance optimization. Prepared technical documentation, including monthly maintenance reports, ticketing system reports, infrastructure documentation, and future upgrade plans. Designed and maintained network diagrams to support infrastructure planning, troubleshooting, and scalability. Collaborated with vendors and internal departments for infrastructure upgrades, procurement, and implementation of IT solutions.