Service Manager (UPS)

Job Summary Lead and manage a service team to install, test, commission, and maintain critical power equipment. Act as the technical expert and client liaison to ensure high-quality service delivery and support business development initiatives. Responsibilities Lead and manage a service team to perform installation, testing, commissioning, and maintenance of critical power equipment including Modular UPS, Lithium Batteries, Generators, and Switchgears. Coordinate and schedule installation, preventive, and corrective maintenance site visits to ensure timely service delivery. Oversee and direct the Critical Power Engineers and Technicians team to maintain operational efficiency and quality standards. Serve as the primary point of contact for clients, ensuring clear communication and high customer satisfaction. Provide technical expertise and support to the sales team on critical power equipment and solutions to facilitate informed client decisions. Develop, update, and implement installation and maintenance operational procedures to optimize equipment performance and safety. Support business development activities by providing technical insights and assisting as needed. Requirements: Experience working with power equipment in rail built environments, including Uninterruptible Power Supplies (UPS), Generators, Switchgears, and Batteries. Extensive knowledge of major UPS system brands and manufacturer specifications. Proven leadership experience managing large UPS field service teams, particularly in MRT projects. Strong verbal and written communication skills combined with excellent customer relations abilities. Ability to deliver high-quality customer service during and after testing, commissioning, and sales service periods. Electrical engineering background with experience in Modular/Static UPS systems is a significant advantage. Capability to provide proactive aftersales recommendations to clients to enhance equipment reliability and performance.