Support Engineer

Role Summary We are looking for an Application Support Engineer with strong Unix and Oracle expertise to manage production support, incident resolution, and system stability within a banking environment. The role involves handling critical applications, ensuring high availability, and driving continuous improvement across support processes. Roles & Responsibilities Manage incidents, service requests, problems, and change management processes Provide L2/L3 support for business-critical applications (front-office & back-office) Troubleshoot and resolve production issues, including high-impact incidents Monitor applications, analyze logs, and ensure system stability and performance ⁠Collaborate with developers, project managers, and stakeholders for issue resolution Support release transitions and ensure smooth handover to support teams Maintain documentation, knowledge base, and reporting Drive service improvement initiatives and automate manual processes Support disaster recovery planning and testing Requirements ⁠4–6 years of experience in application support (preferably in banking domain) Strong expertise in Unix scripting and automation Hands-on experience with Oracle (SQL, PL/SQL, Forms, Reports, performance tuning) Experience in incident management, production support, and troubleshooting Knowledge of database migrations (e.g., DB2 to Oracle, on-prem to cloud) Familiarity with monitoring tools (e.g., ITRS Geneos) and automation tools (Ansible) Experience with log analysis (system, application, security, audit logs) Understanding of networking concepts (VPN, load balancers, IAM) Experience with JIRA or similar tools Strong problem-solving, communication, and stakeholder management skills