Project Management Officer

Location: Changi Business Park Key Responsibilities Client Engagement & Communication Serve as the primary point of contact for clients undergoing technology migrations, delivering clear and professional communication throughout the migration lifecycle. Lead client calls and meetings in Japanese and English to explain migration scope, timelines, and client impact. Localize and tailor client communications (email, meeting notes, FAQs) for Japanese‑speaking audiences; provide concise English summaries for internal stakeholders. Proactively communicate updates, answer queries, manage expectations, and escalate complex questions beyond first‑level support to appropriate internal teams. Migration Execution & Tracking Understand migration scope, technical requirements, client impact, and internal resource implications. Guide clients through migration activities, including technical onboarding, testing (UAT/PVT), and go‑live phases. Track and monitor client migration status across multiple cases using internal tools and trackers. Documentation & Reporting Maintain accurate and detailed records of client interactions, migration progress, and issues in internal tracking systems. Produce bilingual documentation when required and provide regular status updates to internal stakeholders and leadership. Document learnings, best practices, and process improvements at the end of each migration cycle; contribute to knowledge repositories and playbooks. Stakeholder Management Collaborate with internal teams to understand platform changes, client segmentation, and execution strategies. Partner with Japan‑coverage stakeholders as needed; navigate multiple reporting lines and ensure alignment across stakeholders. Represent the Client Execution team with professionalism and composure in all interactions. Required Qualifications & Skills Essential Business‑level proficiency in Japanese and English (spoken and written); able to conduct client meetings and draft client communications in Japanese, in order to liaise with Japanese speaking stakeholders and client Strong attention to detail with the ability to manage multiple tasks and priorities simultaneously. Demonstrated ability to learn technical concepts quickly and explain them clearly to non‑technical audiences. Proven track record of ownership, accountability, and delivering results under tight timelines. Prior experience in client‑facing roles (customer service, client onboarding, account management, or similar). Professional demeanor, composure under pressure, and strong problem‑solving skills. Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and experience with tracking/CRM tools. Preferred Experience in financial services, payments, or technology migrations. Familiarity with client onboarding processes, system implementations, or project execution. Understanding of banking operations, payment and statement formats, and platform modernization initiatives (Japan market experience a plus). Experience m