PRODUCTIVITY PARTNER – Sandvik Botswana

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

Sandvik Mining and Rock Solutions (SMR) is currently seeking a Productivity Partner located at Toteng Zone 5, JCHX to support fulltime onsite for customer productivity improvement, product performance monitoring and continuous improvement. This position reports into the Operations Manager. Key Responsibilities Plan, prioritize, and schedule the onsite team's activities so that resources are used effectively, and that work schedules and targets are met. Monitor the status of Service sales and activities to identify problem areas and adapt procedures to improve the overall performance of your team. Liaise with functional or operational area managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales and services activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities. Oversee the most complex, large or difficult contracts to maintain positive customer relations. Lead, direct, evaluate and develop contract management professionals' team so that activities are completed accurately and on time. Equipment Inspections and advise customer on critical maintenance interventions Continuous Improvement initiatives Investigate equipment damage and submit technical reports Implement Component Repair & Return and Service Exchange for key customers Maintenance Planning standards Component Forecasting to prevent catastrophic failures through proactive maintenance intervention Parts forecasting aligned with equipment usage to achieve high equipment availability and reliability. Effective warranty process management to reduce costs Identify and request quotations for Ad Hoc services Requirements Diploma/ Degree in Mechanical and/or Electrical Engineering or equivalent. Have minimum experience of 10 years on mobile equipment, preferably in underground mining environment. Must have extensive knowledge on Sandvik underground equipment. Loaders, trucks, and drill rigs. Having been a Foreman, or a maintenance Planner in a similar environment for at least 5 yrs. Demonstrate good supervisory or leadership skills Valid driver's license and passport. Proven competence in Microsoft applications - Computer literate. Business language requirement Should be familiar with Aurora or experienced on other ERP or CMMS systems like SAP etc. Experience in contract management or customer relations shall be an added advantage Ability to work under demanding environment and sometimes during odd hrs. or w