CAMP GENERAL MANAGER / CAMP GENERAL MANAGEMENT COUPLE – MOMBO – WILDERNESS – Wilderness

The General Manager is responsible for maintaining the smooth operation of a luxury safari camp. To provide leadership and development for staff, maintain camp facilities, assist in implementing and maintaining the Group Environmental Minimum Standards (GEMS) and provide a level of hospitality that meets the company’s minimum standards. Creating a personalized safari experience for every guest. Ensuring the comfort and needs of guests are met in camp as well as striving to exceed all expectations. Practicing seamless communication of guests' needs and ensuring all personnel in camp understand and deliver accordingly. Key Responsibilities All Agents/Site Inspections /Journalists are to be hosted by the General Manager. Act as a brand ambassador at all times, ensuring that any trips happen as seamlessly as possible. Meet and host all guests visiting camp, gathering as much information. All guests should be asked about their stay, including their guide, room, and food. Ensure all guests receive a safety and camp orientation debrief, g the Indemnity & Waiver form in full. Empower departmental managers by constant communication and meetings in which areas of focus are discussed. Set quarterly objectives with each manager, ensuring they do the same for their teams. Assist in any shortfalls in team numbers and respective work as required. Ensure accountability of managers for respective departments or work done. Constantly drive inter-departmental co-operation Create team spirit by leading by example, listening, being emphatic, and motivating your team. To ensure that you work with the staff committee to effectively solve and assist in any staff issues that may arise. Time management to be implemented in conjunction with departmental managers, in all departments of camp operations with necessary shift rosters being utilised. Record all ANSAR for staff timeously and submit to town by month end. Plan all staff leave and subsequent movements in and out of camp on time. Evaluate and implement optimum staff numbers in all departments, to effectively streamline work in the lodge. Ensure succession plans are managed for all departments. Drive staff training through departmental managers, constantly evaluating and re-assessing staff with potential, or in need of assistance, mentoring, and development. Familiarise yourself with company procedures, ensuring that any corrective or disciplinary procedures are utilized as per company standards, in necessary situations. General Staff meetings to be held monthly, with minutes to be submitted to HR, Concession, and OPS management. Bi-annual appraisals must be followed for all camp staff. Motivate staff to utilize training platforms and attend in-house training courses, monitoring their performance. Familiarize yourself with all aspects of camp administration, contracts & emergency procedures. Delegate and assist with all camp administration effectively throughout departments, ensuring deadlines are adhered to Per