CALL CENTRE AGENT – Alpha Direct Insurance Co.
Description
Organization Name: Alpha Direct Insurance Co.
Job Title: CALL CENTRE AGENT
Role Purpose: Customer Service is Changing! If you enjoy helping people, solving problems, and working with tools that make you more effective, we would like to hear from you. Key Responsibilities Managing inbound and outbound customer calls while delivering professional, efficient, and friendly service Assisting customers with queries related to Alpha Direct's insurance products, policies, and services Using digital systems, customer platforms, and AI-assisted tools to resolve customer queries quickly and accurately Escalating complex issues to the relevant departments and ensuring timely follow-up and resolution Maintaining accurate records of customer interactions within internal systems Identifying recurring customer concerns and helping improve how we respond to them Working collaboratively with colleagues to create a professional and supportive service environment Requirements Certificate or Diploma in Marketing, Customer Service, Business, or a related field Certificate of Proficiency in Short-Term Insurance will be an added advantage 1-2 years experience in a customer support or call Centre environment Fluency in English and Setswana. How to Apply Application Details:
- Closing Date: 24 March 2026
- For more information and details visit: www.alphadirect.co.bw
Skills
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