IT Technician

Job Advertisement. POSITION TITLE : IT Technician LOCATION: Karongi Office RESPONSIBLE TO : IT Manager STATUS : Full Time SUPERVISORY CAPACITY : N/A DATE: April 2026. Gasmeth Energy MISSION: Gasmeth Energy is to develop and produce methane from Lake Kivu in a safe, efficient, and environmentally sound manner. The Company will distribute compressed natural gas (CNG) throughout the country, reducing or removing environmental pollution using cleaner, greener gas, displacing liquid or solid hydrocarbons. PRIMARY PURPOSE OF THE POSITION : The purpose of the IT Technician position is to ensure the efficient, secure, and reliable operation of the organization’s IT systems and infrastructure. The role is responsible for installing, maintaining, and supporting hardware, software, and network systems, while providing technical assistance to users, minimizing downtime, and ensuring optimal system performance to support the Company’s daily operations and overall business objectives. PRIMARY DUTIES & RESPONSIBILITIES Key responsibilities of an IT Technician: Hardware installation and configuration: Installing new computers, peripherals, and network devices, and configuring settings according to company standards. Software installation and updates: Installing and updating operating systems, applications, and drivers on user workstations. Troubleshooting and problem-solving: Identifying and resolving technical issues related to hardware, software, network connectivity, and user access. User support: Providing technical assistance to users via phone, email, or in-person, answering questions about software applications and troubleshooting basic issues. Network maintenance: Monitoring network performance, identifying and resolving network connectivity problems, managing network security. Data backup and recovery: Performing regular data backups and ensuring data recovery capabilities in case of system failures. Preventive maintenance: Conducting routine checks on computer systems to identify potential issues and perform necessary maintenance tasks such as cleaning and updating firmware. Inventory management: Keeping track of hardware and software assets within the Company. Documentation: Maintaining detailed documentation of system configurations, troubleshooting steps, and user guides. Perform other job-related duties as assigned. REQUIREMENTS Education & Professional Experience: Minimum of a bachelor’s degree in computer science or other related IT degree Minimum of 3-5 years in a similar role within a large industry-based organization of more than 50 employees Live and reside in the Karongi district. Preference will be given to suitably qualified personnel who currently reside in Karongi. Fluent in English SKILLS Technical knowledge: Strong understanding of computer hardware, operating systems (Windows, Mac), networking protocols, and common software applications Troubleshooting skills: Ability to analyze problems, identify root causes, and implement effective