Information Technology Assistant

ROLE PURPOSE: The IT Assistant will be responsible for providing Level 1 technical support, maintaining hardware and software systems, and ensuring the smooth day to day operation of our IT infrastructure. We are looking for a proactive problem solver who can translate tech issues into helpful advice to the Kirehe Field Office. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly. SCOPE OF ROLE: Reports to: Kirehe Field Manager and IT Coordinator Budget Responsibilities: N/A Staff reporting to this post: Role Dimensions : Working directly with children and families while maintaining internal working relationships and external coordination and referrals. KEY AREAS OF ACCOUNTABILITY : IT Support Act as the first point of contact for staff seeking technical assistance via email, phone or in person at the Kirehe Field Office, Mahama and Nyabiheke Camp Ensure global IT standards, policies and procedures are adhered to Create and manage user accounts, permissions and granting access Ensure regular servicing of ICT facilities and scheduling routine maintenance for Kirehe Field Office and Mahama Camp. Reporting system failures to the IT team and sharing feedback from users on areas of improvement Managing the IT inventory for the Kirehe Field Office, Mahama Camp and Nyabiheke Assist with seting up and monitoring of the Local Ares Networks and WiFi Networks Ensuring the cyber security best practices are adhered to BEHAVIOURS (Values in Practice ) ( Section should not consist of Competencies as this are the standard Values in practice) Accountability: Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved. Ambition: Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same Widely shares their personal vision for Save the Children, engages and motivates others Future orientated, thinks strategically and on a global scale. Collaboration: Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters Values diversity, sees it as a source of competitive strength Approachable, good listener, easy to talk to. Creativity: Develops and encourages new and innovative solutions Willing to take disciplined risks. Integrity: Honest, encourages openness and transparency; demonstrates highest levels of integrity QUALIFICATIONS Bachelor’s degree in IT or Computer Science with equivalent IT certifications is an added advantage EXPERIENCE AND SKILLS Essentia