Product Associate (Rwanda & Kenya)

Product Associate Position: Product Associate (Rwanda & Kenya) Location: 1 role in Kigali, Rwanda, 1 role in Nairobi, Kenya Expected Start Date: June 1, 2026 Apply by: April 10, 2026 Reports to: Product, Growth About the role: Numida is looking for Product Associates based in Nairobi and Kigali to support the Product & Growth teams in understanding customer needs and improving our product impact in their country market. In this role, you will gather feedback directly from customers, support translation and localisation of product content, and help introduce new features to users in-country. You will act as a key link between customers and the Product & Growth teams, ensuring that customer insights inform how our products evolve. This role is ideal for someone early in their career who is curious about digital products and passionate about improving financial outcomes for small businesses. Key Responsibilities: Customer Feedback & Research Speak regularly with customers to understand how they use Numida’s products Conduct customer visits, surveys, and feedback sessions with customers and internal teams Document and share customer insights with the Product team and wider business Product Launch Support Help introduce and explain new product features to customers in-country Support pilots and collect feedback during early feature rollouts Monitor performance and share insights that improve features before wider launch Translation & Localisation Support translation of product content, research materials, and customer communications Ensure product messaging is clear and culturally relevant for customers Help adapt product instructions and support materials where needed Champion Customer Needs Represent the voice of country customers and internal users within the global Product team Highlight key challenges and opportunities to improve the customer experience Product Associate Data analysis & utilization Create, manage and monitor data dashboards for your projects to ensure KPIs remain on track Derive relevant insights, which can be merged with qualitative viewpoints to confirm or reject a hypothesis, from the data dashboards Skills & Experience: Customer-focused mindset You enjoy speaking with customers and understanding their challenges and needs. Strong communication skills You can clearly communicate ideas, insights, and feedback both verbally and in writing. Language skills Fluent in spoken and written English and Kinyarwanda or Swahili, with the ability to support translation and localisation. Organised and proactive Able to self-manage tasks, document feedback clearly and proactively follow up when needed. Curiosity and willingness to learn Interested in technology and digital products, with a desire to learn how products are built and improved. Additionally, you’ll be a good fit if you align with our Product Values : Be Human

• we put our users first and turn their needs into a personalised experience Be Responsible
• we value the trust and pri