Customer Relationship Specialist

Responsibilities: Address customer inquiries, concerns, and feedback via phone, email, or chat. Foster positive relationships to understand customer needs and preferences. Resolve customer complaints and issues efficiently. Identify opportunities to offer relevant products/services. Share customer insights with internal teams to improve products/services. Work to retain customers and increase loyalty. Requirements: Excellent communication and interpersonal skills. Problem-solving and empathy. Customer-centric mindset. Ability to handle feedback and tough situations. Familiarity with CRM tools is helpful.