Bits Are Looking For Help Desk Analysts To Join Our Team

Help Desk AnalystL1 + L2 - Troubleshooting and monitoring our clients server/network environment. Manage remote systems, perform routine day-to-day system security and backup checks, highlight any issues on our client sites raising service ticket and escalating as required. Carrying out IT administration. Installing, configuring and troubleshooting of IT related hardware and software. Supporting senior engineers on project installs. Actively seeking opportunities to improve clients IT systems and IT operations. Maintaining strong client relationships and delivering excellent customer service. Communicating progress and issues both internally and to clients. Recording in detail all work carried out within our ticketing and document management systems. Ensuring service level agreement targets are met. 1. A third level relevant technical qualification or alternative - 2.Help Desk AnalystL1 + L2 - Troubleshooting and monitoring our clients server/network environment. Manage remote systems, perform routine day-to-day system security and backup checks, highlight any issues on our client sites raising service ticket and escalating as required. Carrying out IT administration. Installing, configuring and troubleshooting of IT related hardware and software. Supporting senior engineers on project installs. Actively seeking opportunities to improve clients IT systems and IT operations. Maintaining strong client relationships and delivering excellent customer service. Communicating progress and issues both internally and to clients. Recording in detail all work carried out within our ticketing and document management systems. Ensuring service level agreement targets are met. 1. A third level relevant technical qualification or alternative - 2.more12 hours agoNEW