Systems Administrator

Our goal is to establish an advisory firm that stands apart from the rest, grounded in our Core Values and dedicated to creating a positive experience for our clients and people. We're seeking a Systems Administrator to join our Corporate Technology Solutions team to support and improve a portfolio of business systems, contribute to change initiatives, and partner with teams across the organization to deliver a smooth and efficient user experience.

Requirements

• Monitor assigned business applications and integrations to ensure stable performance and successful execution of system tasks.
• Support multiple systems concurrently, ensuring consistent processes, documentation, and user experience across platforms.
• Manage ticket queues, troubleshoot and resolve user issues, and escalate as needed to maintain service quality.
• Work with system owners and technical leads to assess and configure new releases and enhancements.
• Perform standard BAU activities such as user setup, permission adjustments, and routine maintenance.
• Translate business needs into detailed requirements, specifications, and test plans.
• Document system processes, workflows, and operational procedures to support long-term sustainability.
• Partner with business and technical teams to facilitate clear communication, manage expectations, and ensure timely issue resolution.
• Support the preparation of reports, slide decks, and other materials for governance and change-management forums.
• Administer change request tracking (including Smartsheet database management) and support governance workflows.
• Contribute to change-management activities, such as drafting communications, creating training materials, documenting new processes, and assessing change impacts and risks.
• Identify opportunities to streamline processes, improve system efficiency, and enhance the user experience.
• Assist in developing project plans and change-management plans for system and process initiatives.

Benefits

• Comprehensive healthcare options, including medical, dental, and vision coverage
• Flexible spending accounts
• 401(k) with company matching
• Generous parental and maternity leave policies
• Technology stipends
• Wellness reimbursement programs

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