Customer Sales Representative

We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program.

Requirements

• Professionally handle inbound customer calls with empathy, clarity, and confidence.
• Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate.
• Actively listen to customer needs and guide conversations toward effective service solutions.
• Efficiently schedule service appointments while identifying upsell opportunities.
• Promote and sell the Pipeline Club membership during eligible calls.
• Document call scripts, workflows, and best practices to improve consistency and performance.
• Contribute to building scalable systems that enhance conversion rates and membership sales efficiency.
• Use CRM and call tools to accurately teractions, adopt new technologies quickly, and share feedback to improve processes and workflows.
• Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality.
• Handle inbound customer calls throughout scheduled shift.
• Listen carefully to customer concerns and recommend appropriate services.
• Schedule plumbing appointments and present Pipeline Club membership options.
• Log all interactions accurately in the CRM and follow established call processes.
• Handle escalations professionally and contribute to ongoing process improvements.

Benefits

• Competitive salary
• Benefits package
• Opportunities for advancement
• Professional development
• Team-oriented work environment

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