Reception Reliever/Receptionist (Interim Engagement)

ABOUT THE COMPANY CHAK is a national faith based organization committed to promoting universal access to quality health care. CHAK is funded by CDC through CHAP Uzima project, which is a 5-year project to support HIV care and treatment and TB treatment interventions in 79 faith-based and affiliated

health facilities across 19 counties in the Central, Eastern, Coast, Nairobi and Southern Rift Valley regions of Kenya, as well as provide OVC support within Nairobi, Kajiado, Machakos and Narok counties JOB SUMMARY The Reception Reliever is responsible for temporarily overseeing front office operations The role ensures professional client reception, efficient communication handling, proper record management, and administrative support in alignment with CHAK corporate values and service standards. The engagement is on an as-needed basis to support CHAK operations.RequirementsKenya Certificate of Secondary Education (KCSE), minimum Grade C or as specified by policy.Diploma in Front Office Operations, Business Administration, Secretarial Studies, Office Administration, or related field.At least 1–2 years’ experience in a reception/front office and switch board role (preferred).Experience handling, high profile clients and guests.Personal AttributesProficiency in Microsoft Office (Word, Excel, Outlook/Email).Proper telephone etiquette and call handling skills.Ability to operate office equipment (printer, photocopier, scanner).Record keeping and filing skills (manual and electronic).Appointment scheduling and visitor log management.Basic report writing skills. RESPONSIBILITIES Greet and attend to clients, visitors, and staff in a professional and courteous manner. Answer, screen, and direct incoming calls; take messages and follow up as required. Manage meeting appointments and maintain the visitors’ log. Maintain an organized and tidy reception area, including supplies, documents, and equipment. Manage filing systems, both electronic and manual, ensuring records are accurate and confidential. Assist in internal and external correspondence, emails, and memos as required. Prepare basic reports, summaries, and other documentation for the Finance and Administration department. Operate office equipment such as printers, photocopiers, scanners, and projectors. Provide administrative support to other departments as needed during reliever periods. Ensure all front office activities follow CHAK policies, procedures, and service standards. REQUIRED SKILLS Reporting, Reception and registration (hotel, event), Travel planning and reservations (leisure, business), Office administration, management REQUIRED EDUCATION Diploma, Associate's degree