Openclaw Email Draft Assistant

Budget: $30 - $250

I want an Openclaw-powered workflow that plugs directly into Zendesk and automatically drafts accurate, well-structured replies whenever a customer email arrives. The engine should ingest all of our product documents, technical documentation, FAQs and the full library of training materials, then use that knowledge to generate a suggested response. My support agents will simply review the draft, make any small tweaks they like, and hit Send.

Key points I need covered • Seamless Zendesk integration: the draft must appear in the agent’s reply box the moment the ticket is opened. • Knowledge ingestion: a one-time (and easily repeatable) process to pull in PDFs, HTML pages, Google Docs and other formats from the sources mentioned above. Please include deduplication and version control so outdated answers are never surfaced. • Context awareness: the tool must read the entire conversation thread in the ticket, identify intent and sentiment, and tailor the response accordingly. • Tone control: default to our friendly, professional brand voice; allow me to adjust parameters if we shift tone in the future. • Quick training loop: after an agent edits or approves a draft, the system should learn from that decision to keep improving suggestions. • Security & : no customer data may be stored outside our approved environment; please outline how you will handle authentication, encryption and data retention. • Handoff package: clear setup instructions, commented code, and a short video demo so my internal admin can maintain it.

Acceptance criteria

1. A live Zendesk workspace where new tickets trigger an Openclaw-generated draft within 3 seconds.
2. Draft accuracy ≥ 90 % based on a sample of 100 tickets we will test together.
3. All knowledge sources are indexed and searchable through the tool’s admin panel.
4. Installation can be replicated on a fresh Zendesk sandbox in under 30 minutes using your documentation.

If you have prior experience building AI-assisted reply tools or working with Zendesk APIs, please mention it when you respond. I’m ready to start as soon as we agree on an approach and timeline.