Air Freight Team Leader

SYNTRANS Logistics Plc, is seeking highly motivated and qualified individuals to join our team in the following positions.. Key Responsibility Key Responsibilities: - Daily Workflow Management: Plan and assign daily tasks based on flight schedules and airline cut-offs.                                                                                                                                                                                                                 - Make sure bookings, documents, and customer updates are completed on time. - Team Supervision & Coaching: Guide and support team members in their daily work.                                                                                                                                 - Offer help, training, and regular feedback to improve performance. - Quality Control: Check all air freight documents (MAWB/HAWB, Air Waybills) and system entries to ensure accuracy and compliance. - First-Line Escalation: Be the first contact when issues arise                                                                                                                                      - such as flight delays, space problems, or customer concerns—and help solve them quickly. Performance                                                                                                                                                                                                                                           - Monitoring: Track team performance, including accuracy, cut-off compliance, and response time for resolving issues. - Communication Liaison: Maintain clear communication with airlines, ground handling agents, trucking partners, and the sales team to ensure smooth operations. - Airline Relationship Management: Explore, build, and maintain strong working relationships with different airlines to secure space, solve issues faster, and improve overall service. - Process Adherence: Ensure the team follows all air freight procedures, security rules, and company SOPs at all times.