Infrastructure & Hardware Administrator

Role Summary Infrastructure and Hardware administrator is an information technology expert who is responsible for managing, overseeing, and maintaining an organization’s ICT infrastructure and hardware upto-date and ensuring it is running smoothly. Any organization or a company that uses multiple computer systems or software platforms needs a network administrator to coordinate and connect different computer systems and monitor the communication systems to ensure the information is flowing properly within the organization. Key Responsibilities 1. Infrastructure Maintenance & Monitoring Server & Link Management: Responsible for the ongoing maintenance of servers, ensuring all network links are functional, and generating detailed monitoring reports and logs. Web Performance: Actively monitors the organization’s website to ensure high performance, speed, and constant accessibility for users. System Health: Leverages a comprehensive knowledge of the company’s hardware and software stack to ensure all components work together seamlessly.  2. Technical Planning & Implementation Strategic Roadmapping: Prepares detailed technical implementation plans for new solutions, defining clear milestones, timelines, and "critical paths" to ensure successful deployment. Integrated Solutions: Focuses on creating holistic technical setups that solve specific business problems while remaining stable and scalable.  3. Configuration & Documentation Topology Mapping: Responsible for the configuration management and detailed documentation of network and system topologies (how all hardware and software are connected). Record Keeping: Maintains accurate records of system changes and website configurations to ensure business continuity and ease of troubleshooting.  4. User Support & Collaboration Technical Advisory: Acts as a consultant for network users, providing expert advice and resolving technical issues. Internal Coordination: Works closely with other members of the Information Systems (IS) department to align network administration with broader organizational performance requirements. 5. System Administration & Maintenance Server & System Management: Install, configure, and maintain servers, desktops, and related hardware/software. This includes managing user accounts, performing archival, and ensuring system integrity. Configuration & Standards: Develop and maintain installation, configuration, and system standards in collaboration with Engineering and Corporate IT. Data Center Operations: Monitor data center environmental and monitoring equipment, and perform periodic performance reporting for capacity planning.  6. Technical Support & Problem Resolution User Support: Respond to technical service requests from internal customers, diagnosing and resolving issues with hardware, software, and network systems. Troubleshooting: Repair and recover from hardware/software failures, acting as the primary point of contact for problem resolution. Onsite/Remote Support: Provide in-depth diagnoses and resolutions for computer problems, including new hire setups and software evaluations.  7. Infrastructure Management & Change Control System Monitoring: Conduct daily monitoring of hardware, server resources, and key processes, reviewing logs to ensure availability and performance. Change Management: Manage infrastructure changes, coordinate end-user testing, and negotiate maintenance windows with global teams. Communication: Inform end-users about outages and maintenance activities, and liaise with building management for facility-related IT tasks.  8. Process Improvement & Business Continuity Documentation: Create, maintain, and disseminate clear technical documentation, policies, and procedures for IT staff. Onboarding/Offboarding: Continuously improve user onboarding and offboarding processes to enhance the end-user IT experience. Business Continuity: Plan and monitor IT business continuity, crisis management, and risk management, ensuring third-party SLAs are met and administrative processes are in place. Project Support: Assist with the design, installation, and maintenance of IT resources for acquisitions and large projects, ensuring compliance with corporate standards. 9. IT Infrastructure & System Management Server & OS Administration: Design, secure, install, monitor, and maintain company servers, operating systems, and layered software packages. Application Management: Install, configure, and upgrade new and existing application software, and troubleshoot application performance issues. User & Access Management: Create and maintain user accounts, verifying access requirements for various systems (email, chat, FTP). Virtualization & Middleware: Work with OS sections on virtualization techniques and IIS topologies, and collaborate with Middleware Application Server Administrators for consistency.  10. Network & Security Operations Network Configuration: Plan, select, configure, and test LAN/WAN hardware and software, including firewalls, load balancing, and reverse proxy rules. System Security: Implement and coordinate network security measures, perform security audits, and ensure all systems have the latest security updates. Compliance & Risk: Ensure the IT environment protects company assets, adheres to IT frameworks for risk management, and complies with all relevant domestic and international laws.  11. Monitoring, Performance & Incident Response Proactive Monitoring: Continuously monitor the integrity, availability, and performance of production hardware, server resources, networks, voice circuits, and security events. Performance Tuning: Conduct system monitoring, analysis, and performance tuning, identifying bottlenecks and offering solutions across operating environments. Incident Resolution: Provide basic hardware and software incident resolution for on-site and remote users within defined SLAs, escalating complex issues to subject matter experts. Alert & Escalation Management: Respond to monitoring alerts, escalate incidents, track status using IT service management tickets, and document root causes.  12. Strategic Planning & Collaboration IT Strategy & Budgeting: Work closely with senior Network Administrators and Group IT Managers to determine future IT needs, budgets, forecasts, licensing, and asset rotation. High Availability & DR: Coordinate, build, and test large-scale, high-availability, high-transaction volume systems, and participate in disaster recovery planning. Cross-Functional Partnership: Collaborate with developers, quality engineers, and infrastructure teams to ensure seamless integration and optimal performance of applications and systems.  13. Documentation & Process Improvement Procedure Development: Develop tools and maintain system operations procedures, change control records, and other required documentation. Support Documentation: Create system and application support documentation to facilitate troubleshooting and knowledge sharing within the team. Maintenance & Auditing: Follow operating procedures for after-hours maintenance and administer security audits and reports of server access and activity. Required number of manpower  01