Infrastructure & Hardware Analyst

Role Summary Information technology (IT) Infrastructure & Hardware Analyst serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. Key Responsibilities 1. Operational Leadership & Team Management Workflow Coordination: Managing daily staff distribution, re-allocating resources based on operational needs, and ensuring coverage levels. Mentors hip: Serving as the first point of contact for staff seeking supervisory guidance and fostering a collaborative, high-performance team culture. Stakeholder Relations: Maintaining strong relationships with front, middle, and back-office teams and communicating regularly with leadership. 2. Infrastructure & Project Management Site Deployment: Planning and executing technology setups for major office relocations, campus environments, and international branch networks. Hardware/Network Management: Overseeing telephony, networking, server infrastructure, and workstation deployments globally while ensuring they meet company policies. 3. Security, Risk & Compliance Policy Development: Creating and implementing security standards and procedures. Risk Assessment: Performing technical security assessments across platforms and providing guidance to mitigate potential risks. Regulatory Compliance: Partnering with technology owners to ensure all systems adhere to security regulations and standards. 4. Data & Storage Management Database Oversight: Managing various database types, including Data Warehouses and Online Transaction Processing (OLTP) systems. Lifecycle Management: Implementing and optimizing backup, archiving, and disaster recovery processes. Storage Maintenance: Monitoring storage utilization, managing disk/tape maintenance, and handling the deployment and decommissioning of storage hardware. 5. Technical Support & System Optimization Troubleshooting: Diagnosing and resolving complex issues related to software, hardware, and network infrastructure. Proactive Monitoring: Utilizing monitoring tools to isolate potential system problems before they escalate. Process Improvement: Supporting release, change, and problem management to optimize system performance and reliability Required number of manpower  01