Platform Engineer MS365 Satellite & Other Collaboration - RFP-247204-1

Introduction & SummaryAs an engineer for MS365 Satellites, you will play a crucial role in ensuring the smooth operation and optimal performance of MS365 Satellite applications, including MS Viva, Jira, Monday.com, Lucid Chart, Confluence, and Adobe. The ideal candidate will possess a strong analytical mindset and a customer-focused approach, ensuring high-quality support and continuous improvement across the MS365 ecosystem.Main ResponsibilitiesSupport Operation:Act as L3 to resolve escalated incidents from L2 and helpdesk.Intervene in the resolution of complex incidents in collaboration with other technical domains.Contribute and maintain RCA documents.Analyze recurring incidents to identify root causes and implement corrective/preventive measures.Oversee the lifecycle of user accounts and licenses.Maintain accurate and up-to-date system configurations.Support the SME in the delivery of specific reporting and analysis.Govern 3rd party services connected to the MS365 ecosystem.Participate in operational committees focusing on operation and support KPIs.Support technical planning, testing, and implementing changes to services.Continuous Improvement and Transformation:Identify opportunities for process improvement and automation.Execute security controls and governance to enhance platform security.Contribute to transformation projects with technical expertise.Documentation and Training:Develop and maintain documentation including HLD/LLD of applications, Incident Resolution Matrix, knowledge base support articles, and user guides.Contribute to building comprehensive documentation of the application's architecture and procedures.Key RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.Proven experience in supporting operations of MS365-related applications.Strong understanding of relevant tools and technologies.Relevant certifications (e.g., MS365, ITIL) are a plus.Strong analytical and problem-solving skills.Ability to prioritize tasks and manage time effectively.Customer-centric support approach.Attention to detail and accuracy.Understanding of ITIL v4 service management principles.Passion for technology and a desire to learn new skills.Proficiency in English, both spoken and written.Nice to HaveExperience in automated solutions.Knowledge of additional collaboration tools beyond MS365.Experience with security policies and governance frameworks.Other DetailsThis position is based in Koregaon Park, Pune, with a hybrid working model (3 days per week in the office). Work hours will align with the CET time zone (9 hours).