Senior Account Manager

We are looking for an experienced and commercially strong Senior Account Manager to join our team and take ownership of strategic merchant relationships within the fintech / payments space. This role is focused on managing and growing existing B2B merchant accounts, supporting merchant performance, expanding payment solutions, and acting as a key partner for clients across operational, commercial, and strategic matters. The ideal candidate has a strong background in account management within PSP / acquiring / payment environments, understands the logic of high-risk industries, and is comfortable working in a fast-paced, cross-functional international environment. Requirements We are looking for someone who has: 4+ years of experience in Account Management / Partnerships / Merchant Success within fintech / PSP / acquiring / payments Strong hands-on experience working with high-risk industries, such as: gambling betting forex Solid understanding of: payment processing APMs card acquiring payment flows Proven experience managing B2B clients and strategic merchant accounts Strong commercial mindset and client-facing communication skills Ability to manage multiple stakeholders and internal teams simultaneously High level of ownership, accountability, and business maturity Fluent English (written and spoken, Upper-Intermediate+ / Advanced)

Will Be a Strong Advantage Experience in international payment environments Experience working with multi-GEO merchants Strong understanding of payment optimization and merchant performance drivers Experience in fast-paced, scaling fintech or startup environments

What We Expect in This Role

The successful candidate will be someone who: builds strong and trusted merchant relationships understands both commercial and operational aspects of client success can work independently and drive accounts forward proactively solves issues rather than only reacting to them understands the realities of high-risk payments is able to combine client partnership, commercial thinking, and execution. Responsibilities Account Management & Client Relations Manage and develop relationships with assigned B2B merchant accounts Take ownership of strategic merchants transferred from the Sales team Build long-term partnerships and act as the main point of contact for merchants Maintain regular communication with clients through written and verbal channels Ensure a high level of client satisfaction, trust, and partnership quality

Merchant Growth & Payment Optimization Identify merchant needs and offer relevant solutions from the company’s payment product portfolio Support merchant growth by launching new payment methods, improving setups, and expanding into new GEOs Develop and drive growth plans for key merchant accounts Proactively identify areas for commercial and operational improvement

Performance Monitoring Monitor key payment performance metrics, including: transaction volume conversion rates payment performance indicators Analyze merchant performance and identify opportunities for optimization Work with internal teams to improve account efficiency and payment results

Operational Coordination Coordinate merchant onboarding and payment solution launches Ensure smooth cross-functional cooperation with: Tech Support Risk Compliance Finance Legal Handle complex client escalations and ensure timely resolution Maintain strong operational control over merchant-related processes Commercial Development Prepare commercial proposals and support negotiations with existing merchants Identify upsell and cross-sell opportunities within existing accounts Contribute to merchant retention and long-term revenue growth Support the company’s commercial strategy through strong account ownership