Junior Account Manager (Client Outreach / System Setup)
Description
Overview We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.
Key Responsibilities · Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads · Clearly explain the upgrade process and its importance to clients · Guide clients step-by-step through completing the firmware update · Assist clients in setting up and connecting to the internal B2B system · Track outreach progress and maintain accurate records of client status · Follow up with clients who have not completed the upgrade · Escalate technical issues or complex cases to the appropriate internal teams
Qualifications · Strong communication skills (clear, friendly, and professional) · Comfortable making a high volume of calls and sending emails daily · Basic computer skills and ability to learn internal systems quickly · Detail-oriented with good organizational habits
Key Skills · Persistence and follow-up · Basic technical guidance (training will be provided)
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