Product Operations Manager

Waites is a 10-year-old international Industrial IoT company whose products are trusted by leading global industrial companies to monitor equipment, prevent failures, and optimize operations.

We are entering a critical growth phase, transitioning from founder-led execution to a scalable product organization. We are looking for Product Operations Manager to bring order to processes across our products, coordinate multiple product teams, and lead

Role Overview We are looking for a Product Operations Manager to help establish efficient processes across product teams, improve delivery predictability, and ensure transparent coordination between product, engineering, and business stakeholders. This role sits at the intersection of product management, operations, and execution excellence.

Responsibilities Product Operations • Establish and maintain effective collaboration processes across product teams • Support a structured delivery pipeline across hardware and software products • Optimize workflows between product, engineering, and operations teams • Reduce operational friction and improve cross-team efficiency Process & Performance • Implement and maintain OKRs and performance KPIs • Standardize product documentation and operational workflows Cross-Team Coordination • Coordinate collaboration across multiple product streams • Support Product Managers with planning and prioritization • Facilitate structured decision-making processes Product Support • Participate in discovery activities for new initiatives • Support launches of new products and pilot programs • Assist go-to-market execution from an operational perspective

Requirements • 2+ years of experience in Product Operations, Product Management, or Operations roles • Experience working with B2B or enterprise products • Strong organizational and systems-thinking skills • Data-driven mindset • Experience working with cross-functional teams • Upper-Intermediate English or higher

Nice to Have • Startup or scale-up environment experience • Exposure to hardware + software products • Experience building internal processes and frameworks

What Success Looks Like

Why Join Waites • Opportunity to work with global industrial clients • Cross-functional ownership and collaboration • Remote-first culture