Customer Support Specialist

Solva is looking for a Customer Support Specialist! We are a product company — a SaaS marketing tool for creating and managing corporate email signatures and using them as a new marketing channel. We are looking for a skilled Support Manager to join our dynamic support team!

Requirements: • Advanced in written and spoken English; • 1+ years of experience in Customer Support for SaaS product; • Ability to investigate, reproduce issues, and dive deep into the product; • Analytical & strategic thinking; • Customer-oriented and responsible attitude; • Desire to learn, grow professionally, and potentially take other responsibilities; • Experience in using Intercom (Chat app), Slack, Google apps, etc.

Responsibilities: • Take care of customer inquiries received via email and chat, video chat (per request); • Help customers set up the accounts, solve their requests/issues and ensure they get the most value from the product; • Collaborate with the Product Owner or Dev Team to find possible answers and/or workarounds to suggest to customers; • Ensure customer satisfaction rate growth; • Learn and apply the supporting sales strategy; • Qualify incoming leads and delegate them to the sales team; • Increase existing customer’s engagement with the platform (Facebook groups, emails, polls, etc.).

We offer: • Paid training, seminars, and conferences; • English classes; • Paid vacation days and sick leaves; • Enjoyable working conditions, quiet workplace in a comfy office; • Free lunch with the team (with any dietary needs).