Sales Manager

We’re looking for an experienced Sales Manager to become a part of our customer contact center, delivering world-class service and support to our players across casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT: Achieve retention, LTV, and player monetization KPIs. Troubleshooting Personalized work with players: support, communication, and long-term relationship building. Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies. Creating personalized offers: exclusive bonuses, cashback, special events. Analyzing deposits, bets, and financial activity. Collaborating with other departments to improve client engagement.

WHAT WILL HELP YOU SUCCEED IN THE ROLE At least 1 year of experience in a Сall Center. Spoken English B2/German B2 Understanding of player psychology, motivations, and triggers. Analytical skills, ability to work with large volumes of data, and CRM tools. Excellent communication skills for building trusted relationships. Hands-on experience working with high-rollers and understanding their psychology. Experience in developing personalized offers and loyalty programs. Regular calls with players to establish trust and enhance loyalty.

HOW WE WILL KEEP YOU SMILING We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work! We offer unlimited vacation days, and we provide sick leave of paid. We are ready to offer relocation support for candidates. A competitive compensation that values the skills and experience you bring. Employee referral bonus and gifts for your special days. Financial support in 50% for learning expenses to help you in your professional growth! With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.