Backend Developer (Support)

Location: Stockholm, Sweden (office/remote). Permanent location in the EU or Ukraine is required (we can only consider candidates legally based in the EU or Ukraine). Join Söderberg & Partners Heartpace AB, a Swedish product company building innovative, reliable software for the European market. We’re looking for a Backend Developer (Laravel) with around 3 years of experience who enjoys solving real production problems, supporting users and internal teams, and improving system stability. This role sits close to production: you’ll handle incoming technical issues, investigate bugs and incidents, make safe fixes, and help us prevent repeat problems through better monitoring, automation, and documentation.

What we offer Flexibility: work fully remote. Career growth: clear development paths, mentorship, and coaching from senior engineers. Modern tech stack: Laravel, AWS (S3, ECS, RDS), Docker, event-driven architecture, and more. Professional development: we cover certifications, conferences, and access to Udemy courses to support your growth. AI-first enablement: we actively automate workflows with AI — and we’ll compensate relevant AI subscriptions you need for your work. Work-life balance: no overtime culture and generous vacation policies. Security matters: we are ISO 27001:2022 certified, meaning we take information security and operational discipline seriously.

What you’ll do Provide technical support for our product: investigate and resolve production issues, bugs, and user-reported problems. Triage incoming requests: clarify symptoms, reproduce issues, identify root cause, and communicate progress/status clearly. Fix backend issues in Laravel: implement safe, well-tested changes and deploy via our standard release flow. Work with databases (primarily SQL): analyze data issues, write/debug queries, and help prevent data integrity problems. Use logs, metrics, and tracing to debug effectively; improve observability (better logs, alerts, dashboards). Collaborate with Product, QA, and DevOps to ensure smooth delivery and reliable operations. Contribute to continuous improvement by:writing/supporting runbooks and internal documentation automating repetitive support tasks suggesting and implementing small refactors to reduce incidents

Use AI tools to speed up debugging, writing documentation, creating test cases, and summarizing incidents—while keeping quality and security intact.

We value High performance / results-first: solving the real problem and preventing it from coming back. Ownership: take responsibility for issues from report → diagnosis → fix → follow-up. Systems thinking: understand how changes affect reliability and users. Fast execution with integrity: speed and safe changes. Continuous improvement: learn, document, automate, and level up our support maturity. You’ll thrive here if you… Enjoy debugging and turning messy issues into clear fixes. Communicate well under uncertainty (and ask XXXX XXXX early). Like working close to real users and real production constraints. Prefer practical improvements over process theater.

What we’re looking for Around 3+ years of software development experience with Laravel, Yii. Solid fundamentals: OOP, clean code practices, and version control with Git. Basic experience with AWS and cloud environments (e.g., S3/ECS/RDS — not necessarily deep expertise). Working knowledge of PostgreSQL and MongoDB: writing queries, debugging data issues, understanding indexes at a basic level. Comfortable with Docker-based local development and working with CI/CD pipelines (at least as a user). Strong problem-solving skills, attention to detail, and a service mindset toward internal/external users. English: Upper-Intermediate+ for collaboration and documentation. Language bonus:Swedish is a plus. Ukrainian/Russian is a plus for smoother communication with part of the team.

AI usage experience: practical experience using AI tools to support development/support workflows (we’ll support and compensate relevant subscriptions).

Interview process (3 steps) Screening interview with the Recruiter. Technical interview with the Tech Lead + practical debugging/support task. Final approval interview with the CTO.

Why join us? At Söderberg & Partners Heartpace AB, you’ll work on a product that matters — in a role that builds strong engineering fundamentals through real-world debugging, production support, and reliability improvements. If you want to grow as a backend engineer and learn how high-quality systems are operated, you’ll feel at home here. Ready to join? and let’s build fast, reliable products together.