Senior Systems Analyst

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system. We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Who you are

We’re looking for someone who enjoys working with complex systems - someone who understands how things connect together, handles edge cases, and makes new features fit flawlessly into existing logic. This position is about deep, focused work: analyzing changes, mapping flows, and writing clear, complete specifications for engineers - few meetings and lots of thinking. You bring structure, clarity, and a sharp analytical mindset.

Requirements

At least 4 years in a Systems Analyst role and fluency in spoken English; Good theoretical and practical knowledge of BA/SA methodologies and tools - to choose the right approach for each complex case; Ability to write concise, clear, and structured user stories in the rule-oriented format; Proven skill in documenting and diagramming complex flows (hundreds of elements), in order to make sophisticated systems understandable and maintainable; Familiarity with relational databases, to analyze data structures and identify the right points for change; Experience defining and implementing complex API integrations: Payment Service Providers, video streaming platforms, and other; Strong interpersonal skills and experience navigating complex stakeholder structures - to align diverse perspectives into one consistent solution; Bachelor’s degree in Computer Science, Information Technology, or a related field - for a strong analytical and technical foundation;

Would be a plus

Experience working on AI-driven products (AI agents, or AI workflows) is highly desirable, or a strong understanding of agentic systems, prompting, and evals; Familiarity with Mobile platforms and experience delivering applications from concept to successful App Store launch;

What will you do

Prepare user stories / change requests based on the guidance from the Product team and Business stakeholders:analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps; prepare or modify existing BMPN diagrams to supplement specifications; thoroughly polish user stories to cover every little detail to minimize product defects;

Work with the Engineering team during all SDLC stages to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc. Proactively work with stakeholders to identify different types of requirements (business, solution, transition requirements, and other);