Key Account Manager

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

Your Responsibilities 🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start 📊 Build and maintain strategic relationships with enterprise customers 💬 Foster long-term partnerships based on trust, transparency, and mutual respect 💡 Identify upsell & cross-sell opportunities within existing accounts 🔄 Conduct regular business reviews to align with clients’ evolving needs 🎯 Present value propositions clearly and handle objections effectively 📝 Negotiate and close complex B2B deals with senior decision-makers 📈 Monitor KPIs, growth metrics, satisfaction levels, and risks 🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience 🚨 Monitor client activity and proactively address any unusual changes 📑 Prepare monthly reports on KPIs and assigned tasks 📚 Assist with Confluence articles and updates upon request 👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation 🗣 Gather client feedback and convert it into actionable insights 🌍 Share industry trends and market insights within the team ⚖️ Maintain high standards of ethics and professionalism

Skills & Requirements ✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager ✅ Strong understanding of FinTech & payment ecosystems ✅ Experience with merchant account onboarding ✅ Excellent communication & self-management skills English

• Upper-Intermediate / Advanced Ukrainian/Russian
• fluent

Nice to Have ➕ Compliance certifications ➕ Legal background

Hiring Process 📞 Prescreening Call with Recruiter (40 min) 🧠 Technical Interview (60 min) 🎯 Job Offer & Background Check