Customer Success Payment Officer

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!

Your task: Work 12-hour shifts (day and night), with a schedule that you choose yourself; Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully; Anti-fraud chat and bank transfers monitoring (decode), processing of each request; Strict adherence to regulations; Reporting bugs and problems with payment systems; Communication with departments to resolve problems; Sending emails when withdrawal is delayed, checking balances on payment systems; Communication with payment providers, resolving transaction nuances; Help in solving problems that users may encounter.

Our criteria: 1+ years of working experience in this field; Understanding the role of customer success manager on a project; Analytical skill set; Knowledge of fraud cases, i-gaming regulations, gamers’ behavior; English level (B1-B2); Knowledge and understanding of the i-gaming sphere and payment systems.

Our offer: Flexible work setup - work remotely or from the office, we focus on results, not location; Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine; Unlimited vacation and sick leave, because we trust our people to manage their time responsibly; Relocation support for team members who want to move; Regular performance-based bonuses that reward individual and team impact; Learning support - we cover 50% of professional courses and development programs; Language & wellbeing support - we cover 50% of English classes and psychological consultations; Career growth opportunities - we prioritize internal promotions and development; Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year; Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.