Senior Manager – Technical Operations and Delivery

Requirements 4-year Engineering, Computer Science (or related) Degree Masters in Business Administration is advantageous Experience: A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role Experience in Fintech, banking or Telecom is preferred Experience in IT Service delivery/management within the financial sector or banking industry Knowledge of Cloud technologies and architecture disciplines, processes, concepts and best practices Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred Strategy Development and Implementation Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy Ensure effective implementation of the functional strategy Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem Staff Leadership and Management Source, induct and manage talent in accordance with legislative guidelines and directives from the Chief Information Officer Continually develop a culture of strong collaboration and effective team working Ensure open communication channels with staff and implement change management interventions when required, and under supervision from the Chief Information Officer Provide definition of roles, responsibilities, individual goals and performance objectives for the team Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program Assist in the development and implementation of a training plan in order to build and develop skills within the team Performance manage resources in accordance with HR policy and legislation where necessary Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance Governance Strategic Meetings Participate in strategic meetings Support function wide transformation initiatives. Elicit inputs from relevant parties, when required Implement adequate risk mitigation and controls, with directions from the Chief Information Officer Manage approval process from Chief Information Officer on new initiatives Work with approved budget for internal projects, under direction from the Chief Information Officer. Where required, also provide input Facilitate preparation of proposal on change initiatives SLA, policies, and procedures Escalations Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to Chief Information Officer Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping Chief Information Officer apprised of the same Function Tactical Provide inputs, when required, and execu