Chargeback Manager

BettingJobsis working with an iGaming operator. They are looking for aChargeback Managerto join their team based remotely in Asia. Key Responsibilities:

• Manage and oversee the end-to-end chargeback process across all payment providers
• Develop and implement chargeback prevention strategies to reduce dispute ratios
• Analyze chargeback trends, root causes, and fraud patterns to inform business decisions
• Prepare and submit compelling representment cases to maximize recovery rates
• Maintain compliance with card scheme regulations (Visa, Mastercard, etc.) and local regulatory requirements
• Collaborate with Payments, Fraud, Compliance, and Customer Support teams to improve processes
• Monitor key KPIs such as chargeback ratio, win rate, and financial exposure
• Manage relationships with PSPs, acquirers, and third-party fraud/chargeback tools
• Lead and develop internal processes, documentation, and reporting frameworks
• Train internal teams on best practices related to disputes and fraud prevention Requirements:
• Proven experience in chargeback management within iGaming, payments, fintech, or e-commerce
• Strong understanding of card scheme rules and dispute processes
• Experience working with PSPs, acquirers, and fraud prevention tools
• Analytical mindset with the ability to interpret data and identify trends
• Excellent attention to detail and organizational skills
• Strong communication and stakeholder management abilities
• Experience with chargeback platforms (e.g., Ethoca, Verifi, or similar) is a plus
• Ability to work in a fast-paced, high-volume environment Nice to have:
• Knowledge of AML and fraud prevention frameworks
• SQL, Excel, or data analysis skills
• Previous experience managing or mentoring team members

Consultant

XXXX XXXX

Recruitment Consultant

7485 346 100) Reference number: 1329256 Profession:Company: Betting JobsDate posted: 27th Mar, 2026