דרושים»מחשבים ורשתות» Customer Support Specialist - Dutch Speaker

לפני 22 דקות חברה חסויה Location: Job Type: More than one We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. Responsibilities: Onboarding new users to the system, including user adoption Administration of pending orders and payments Reconciliation of all company orders to confirm the correctness of data Identification of areas of improvement, both in process and product Promptly responding to customer queries via ticketing system, emails, phone Liaising with colleagues or managers to find the best solutions to customers issues Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactionsRequirements: Fluent in Dutch language is required Previous experience in a customer service role is preferred Sound judgment and excellent problem-solving skills Practical experience with standard industry tools such as CRM and ticketing systems Fintech/Hi-tech experience is preferred Impressive interpersonal and communication skills Strong computer skills Outstanding attention to detail, with an ability to spot numerical errors Highly organized with the ability to multitask XXXX XXXX under pressure Tech savvy and the ability to pick up new technology quickly Able to accommodate global working hours - Mon - Fri 9am-6pmThis position is open to all candidates. Hide