Head of Deilvery & Support at Speeron!

//Head of Deilvery & Support at Speeron! Avdelning

IT

Slutdatum

30 april 2026

Typ

På plats

Status

Öppen

Plats

Stockholm

Do you want to lead a delivery & support organization in transformation and create real impact for customers and the business? Do you thrive on balancing strategic leadership with hands‑on involvement, driving operational excellence, and owning the full customer delivery lifecycle? Then apply for the Head of Delivery & Support at Speeron! Your workday As Head of Delivery & Support at Speeron, you will own the full customer journey from implementation projects to ongoing support, ensuring high‑quality delivery, smooth onboarding, and a consistent service experience across markets. You lead both the Project Delivery and Support teams and are responsible for a scalable operating model covering processes, workflows, SLAs, resource planning, quality assurance, and continuous improvements. As Head of Delivery & Support, a key part of your role is driving the implementation and adoption of new internal systems and processes that enable scalable, efficient operations. This requires an open and enthusiastic mindset toward change, with a strong willingness to drive improvements and implement new systems to create more effective and scalable processes. You also own the P&L for Delivery & Support, balancing customer satisfaction, operational performance, and financial outcomes through budgeting, forecasting, and margin follow‑up. You will collaborate closely with Sales, Product development, Finance, and key vendors on scope, pricing, timelines, and customer expectations. As the senior escalation point for complex deliveries and support cases, you ensure structure, clarity, and quick resolution. Operating across Sweden, Poland, Finland, Norway, Denmark, the Baltics, and Germany, you coordinate teams across locations and time zones, oversee project execution, and ensure consistent, scalable ways of working throughout the organization. Who are you? To succeed in the role Head of Delivery & Support, we believe you have:

• Several years of experience leading service delivery, support operations, and / or project delivery.
• Strong understanding of hospitality technology or other customer‑facing technical environments.
• Proven experience owning budget, forecasting, or full P&L.
• A hands‑on and pragmatic leadership style—comfortable stepping into operational work when needed.
• Experience with project methodologies (Agile and/or Waterfall).
• Strong stakeholder management skills and confidence in customer dialogue, escalation handling, and steering expectations.
• Familiarity with CRM/ERP or delivery‑supporting systems.
• Fluent in Swedish and English, both spoken and written. As a person, you are structured, commercially minded, and solutions‑oriented. You thrive in fast‑moving environments and enjoy combining long‑term strategic development with daily operational follow‑up. You are open and enthusiastic about driving change, with a strong ability to implement new systems and ways of working to improve processes. You inspire teams, build trust, and take ownership of both operational and financial results. Contact In this recruitment, Speeron collaborates with Wise IT. If you want to know more about the job, contact the responsible Recruitment Consultant, Gustaf Linder, [REDACTED_EMAIL]. Unfortunately, Wise IT cannot accept applications via email for reasons. You can read more about how we process personal data according to in Wise Group‑koncernens policy för behandling av personuppgifter. Are we a good fit Speeron is the leading integration and technology partner for the hospitality industry in the Nordic region. We help create the Digital Guest Journey by streamlining hotel guest flows and adding sales opportunities throughout the guest experience
• from arrival to check‑out. All parts of the Digital Guest Journey are fully integrated with the Speeron NEXT Platform. With contactless solutions and support for any PMS, payment, and locking system, our solution helps hotels serve guests quickly, securely, and efficiently. Speeron provides all infotainment and communication needs for hospitality, including networks, wireless HSIA, IPTV, digital signage, back‑office solutions, and 24/7 support.

Dela jobbet På Wise tror vi på kraften i långsiktiga matchningar där expertis, nyfikenhet och mod möter människors potential. Genom konsultlösningar, rekrytering och strategiska tjänster inom våra specialistområden stänger vi glappet mellan dagens utmaningar och morgondagens möjligheter

• så att både människor och organisationer kan växa hållbart. Go the Wise Way. [[REDACTED_PHONE] [REDACTED_PHONE]](tel:[REDACTED_PHONE] [REDACTED_PHONE]) [REDACTED_EMAIL]
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