Guest Experience Specialist Morocco (Freelancer Contract)

GuestReady is a leading short-term rental and hospitality management company, operating across the UK, France, Portugal, Spain, and the UAE. Since 2016, our mission has been to transform the short-term rental industry through innovative technology and exceptional hospitality.

We are currently looking for a **Guest Experience Specialist (French & English Speaker)

• Remote (Morocco, Freelancer Contract)** to join our growing hospitality team.

This is a fully remote freelance opportunity based in Morocco.

The ideal candidate is fluent in French and English, customer-oriented, proactive, and comfortable working independently in a fast-paced, international environment.

• Provide professional and friendly guest support via chat, phone, and email.

Provide professional and friendly guest support via chat, phone, and email.

• Act as the first point of contact for guests experiencing check-in, cleaning, maintenance, or check-out issues, taking full ownership and ensuring quick resolution.

Act as the first point of contact for guests experiencing check-in, cleaning, maintenance, or check-out issues, taking full ownership and ensuring quick resolution.

• Perform basic troubleshooting for common technical requests (e.g., Wi-Fi resets).

Perform basic troubleshooting for common technical requests (e.g., Wi-Fi resets).

• Ensure high-quality communication and guest satisfaction at all times.

Ensure high-quality communication and guest satisfaction at all times.

• Accurately document all guest interactions in internal systems.

Accurately document all guest interactions in internal systems.

• Stay up to date with GuestReady’s tools, processes, and service standards.

Stay up to date with GuestReady’s tools, processes, and service standards.

• Proactively suggest solutions and improvements to enhance the guest experience.

Proactively suggest solutions and improvements to enhance the guest experience.

• Fluency in French and English (written and spoken) is mandatory.

Fluency in French and English (written and spoken) is mandatory.

• Based in Morocco with the right to work as a freelancer.

Based in Morocco with the right to work as a freelancer.

• Previous experience in hospitality, customer service, or similar roles.

Previous experience in hospitality, customer service, or similar roles.

• Strong problem-solving skills and ability to work autonomously.

Strong problem-solving skills and ability to work autonomously.

• Comfortable using digital tools and working remotely.

Comfortable using digital tools and working remotely.

• Ability to multitask XXXX XXXX under pressure.

Ability to multitask XXXX XXXX under pressure.

• Availability to work flexible shifts, including evenings, weekends, and holidays if required.

Availability to work flexible shifts, including evenings, weekends, and holidays if required.

Fully Remote Role

• Work from anywhere in Morocco. International Exposure
• Be part of a fast-growing global hospitality company. Learning & Development
• Continuous growth opportunities. Collaborative Culture
• Join a dynamic, multicultural team. Growth Potential
• Opportunity to expand responsibilities as we grow.

Even if you don’t meet every requirement, we encourage you to apply. If you feel you’re around a 70% match, we’d still love to hear from you.

At GuestReady, we value diversity and inclusion. We are proud to be an equal opportunity partner and welcome freelancers from all backgrounds, cultures, and experiences.