Inside Parts Sales Representative

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Position Summary

The Inside Sales Representative supports the growth of heavy-duty OEM aftermarket parts sales by working closely with dealer partners, fleet customers, and field sales teams. This role focuses on generating parts sales opportunities, supporting national and regional fleet programs, and strengthening relationships with the dealer network.

The Inside Sales Aftermarket Parts Representative plays a key role in driving aftermarket revenue by providing proactive sales support, product knowledge, and responsive customer service to both dealers and fleet accounts. This role reports to the Vice President Parts Sales.

Key Responsibilities

Dealer Sales Support

Support dealer partners by promoting aftermarket parts programs and product offerings. Assist dealers with parts inquiries, pricing support, and program information. Help identify opportunities to increase parts penetration within dealer markets. Coordinate with dealer parts managers to support sales initiatives and promotional programs.

Fleet Account Support

Assist field sales and national account managers in supporting fleet customers. Respond to fleet inquiries related to parts availability, pricing, and product information. Help execute fleet parts programs and track program performance. Provide follow-up support to ensure fleets receive consistent service across the dealer network.

Sales Development

Identify new sales opportunities through inbound inquiries and proactive outreach. Support targeted sales campaigns to increase aftermarket parts revenue. Assist with converting competitive aftermarket products to OEM parts solutions. Maintain consistent communication with dealers and fleets to drive repeat business.

Order Coordination & Customer Service

Assist with order processing, product inquiries, and customer support. Work closely with distribution centers, product teams, and dealers to resolve customer issues. Ensure timely and accurate communication regarding order status and parts availability.

Data & Reporting

Track sales activity, account interactions, and opportunities within CRM systems. Monitor parts sales trends and identify growth opportunities. Support reporting and analysis related to fleet programs and dealer performance. Who are you?

Qualifications

Education

Bachelor’s degree in Business, Sales, Marketing, or related field preferred.

Experience

5 years of sales, customer service, or inside sales experience preferred. Experience in heavy-duty trucking, aftermarket parts, or distribution environments is a plus.

Skills & Competencies

Strong communication and relationship-building skills Sales-oriented mindset with a focus on revenue growth Ability to support multiple accounts and priorities Strong problem-solving and customer service skills Basic knowledge of heavy-duty truck parts or mechanical systems preferred Proficiency with CRM and sales tracking tools

Key Performance Metrics

Aftermarket parts sales growth Dealer engagement and support responsiveness Fleet program execution and participation Lead generation and sales opportunity development Customer satisfaction and issue resolution time Ready for the next move?

Work Environment

Office-based role supporting field sales and dealer partners. Collaboration with sales managers, product and pricing team. Travel may be required (up to 25%) for dealer meetings, training, or industry events.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500 - $103,100 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy: • Competitive medical, dental and vision insurance. • Generous paid time off. • Competitive matching retirement savings plans. • Working environment where your safety, health and wellbeing come first. • Focus on professional and personal development through Volvo Group University. • Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data and therefore do not accept applications via mail.

Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people

• to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.