Service Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Would you like to help us build tomorrow?

Are you passionate about customer success? Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?

Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone. Here at Volvo Construction Equipment & Services (VCES), we are motivated by the idea that with imagination, hard work and innovation we will lead the way towards developing a world that is cleaner, smarter, and more connected. We believe in a sustainable future.

This position is responsible for the leadership and management of the service department and its customers. It includes the day-to-day leading, developing and managing all positions within the department and for meeting service sales, gross margin, and service goals. Additionally, it includes leading, developing and maintaining systems for quality controls financial accountability of the service department revenue and profitability. Must be able to maintain excellent working relationships and open lines of communication between service employees, internal and external departments, customers, and vendors.

As a Service Manager you will...

Champion a “Safety First”, “Customer Focused” and a “Continuous improvement” culture. Enforce and adhere to all company policies, procedures, standards, and values. Maintain excellent customer and employee relations. Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices. Main Tasks and Responsibilities Overall operation and management of the service department employees thru integrity, teamwork, customer responsiveness, and profitable decision making. Assure diagnosis and scheduled repair work are completed accurately and in a timely manner. Timely follow-up of customer all calls, including concerns and complaints. Oversee all work orders for accuracy in billing pricing information. Oversee department safety initiative and certify safety procedures are followed. Accountable for financial for the profitability of department. Ensure all personnel are adequately trained for their positions, provided a clean, safe work environment, and have the tools to complete their jobs successfully. Review branch performance with the Operations Manager on a weekly/monthly basis. Responsible for all tools and equipment in shop and yard. Accountable for service fleet, including maintenance and mitigation against damage, theft, or misuse. Responsible for enforcement and training of DOT, MSHA, Cal/OSHA, FLSA and other applicable regulations requirements. Responsible for DOT compliance. Perform other duties as assigned by supervisor. Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring the following:

Education/Professional Qualifications Required for the Position:

5 to 6 years of experience in service or related field. 3 to 4 years of management experience, highly recommended. High School diploma or GED

• Some college experience preferred. Prior experience in the construction industry, highly preferred. Knowledge of federal, state, and local regulations.

Additional Important Requirements:

Strong computer proficiency, especially with Microsoft products. Excellent communication and interpersonal skills. Focused problem solving and troubleshooting skills. Some local travel required. What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:

Competitive base pay Comprehensive medical, dental and vision insurance Generous PTO Tax deferred retirement plans, varied by business; 401(K) with company match Global organization with expansive career growth opportunities Workplace health/wellness and reimbursement programs Avid approach to Sustainability Culture with a passion for Diversity, Equity, and Inclusion for all We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter. Ready for the next move?

•    If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com. •    Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data and therefore do not accept applications via mail.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $111,100 - $137,200 USD, and where applicable, bonus eligible.  The range for this role, as well as final salary offered,  is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.